Brian Cox
Client Success Manager
Mr. Cox joined SouthStar Capital in 2018 as Client Success Manager, in a newly created role to focus on the client experience, as well as business process improvement. He is responsible for facilitating and expediting client satisfaction needs and also for enhancing the sales to cash workflow process with all external and internal departments.
Bringing to SouthStar and it’s family of clients a unique background of credit to cash, accounts receivable management, and business process improvement, Mr. Cox adds to our core beliefs that all small to medium sized businesses deserve to have access to capital to meet and exceed their growth and revenue goals.
Many progressive companies are now developing their own Client Success Manager positions across a broad scope of industries to do a better job of learning from their customers and seeing themselves through their customers’ eyes. Some of the priority touch points of a Client Success Manager are: 1. Onboard new users to first value. 2. Proactively engage customers at risk. 3. Grow user adoption. 4. Remove friction from points in the overall client experience. 5. Grow customer lifetime value.
Mr. Cox and his family moved to Charleston, SC from Chicago, IL. They love the beach, fishing, golfing, and fresh seafood, and are definitely not missing the five months of winter in Illinois.
Contact Information
- email: bcox@southstar.com
- phone: 800-763-3021 ext 133
- direct: 843-800-8292
- fax: 843-800-8292
